Refund & Cancellation Policy

1. Overview

At Kairo Global, we strive to maintain transparency and fairness in our client relationships. This Refund Policy explains the conditions and process for requesting refunds related to our consulting, processing, and advisory services. By engaging our services, you agree to this policy.

2. Eligibility for Refunds

• Refunds may be applicable if a written cancellation request is made within 3 working days of payment and only if service delivery has not commenced.
• Refund requests made after service delivery has started, or after the stipulated period, are generally ineligible.
• No refund will be processed for change-of-mind or dissatisfaction not relating to a failure in service delivery as contractually agreed.
• Eligibility is evaluated on a case-by-case basis according to the progress of work and commitments made.

3. Non-Refundable Items and Services

• Government fees, embassy charges, third-party payments (including translation, attestation, or verification fees), and documentation charges are non-refundable, regardless of case outcome.
• Any portion of the service already rendered, including consultation, documentation review, or guidance provided before cancellation has limited or no refund eligibility.
• Payment gateway fees, currency conversion losses, or bank charges are non-refundable.

4. Process for Requesting a Refund

• Submit your request in writing to support@kairoglobal.com within the eligibility timeframe.
• Include your name, contact details, invoice or payment reference, the service purchased, and clear reasons for the refund request.
• Our support team may require additional information or documentation to process your request.

5. Assessment of Refund Claims

• Kairo Global will review each claim based on service records, timelines, and contractual terms.
• Refund decisions are at the sole discretion of Kairo Global and will consider the extent of service provided and associated costs.
• You will be notified in writing of the decision within a reasonable timeframe.

6. Refund Timeline & Method

• Once approved, refunds are typically processed within 7–14 business days of approval notice.
• Refunds are issued to the original payment method. Processing times by banks/payment providers are beyond our control.
• Kairo Global is not responsible for delays caused by intermediaries or technical issues outside our system.

7. Exceptions and Special Cases

• No refund is provided for failure or rejections caused by inaccuracies, omissions, or false declarations submitted by the client.
• Force majeure or disruptions caused by factors beyond our reasonable control may affect refund consideration.
• Alternative remedies, such as service credits, may be considered in exceptional circumstances.

8. Contact Us

If you have questions or concerns about this policy or your specific situation, please contact support@kairoglobal.com for further assistance.